What to expect
Taking ownership of customer success and helping resolve challenges.
Serving as first point of contact for questions about products, services, and solutions.
Managing remote customer projects in the IT space.
Identifying cross- and up-selling opportunities.
Supporting digitalization projects and keeping an overview of project status.
Working closely with consultants, developers, and marketing.
Clarifying technical, budgetary, and staffing questions.
Guiding new customers from proposal to contract signature.
Managing internal resources.
What you bring
Several years of experience in customer management in the IT sector.
Experience with Atlassian products (Jira, Confluence).
At least 5 years of professional experience in IT digitalization projects.
Excellent communication skills (German and English).
Strong negotiation skills.
A proactive, self-organized way of working.
Proven track record selling software solutions and IT services.
Involvement across every step of the sales process.
Experience at software companies, startups, or IT consultancies.
Technical understanding.
Knowledge of project management methods (Scrum, Kanban).
What we offer
Help shape a growing company in a creative environment with short decision paths. Hierarchies? Not here – we keep communication short and are always open to your ideas.
You are unique, so we support your personal and professional growth – certifications, conferences, courses and more.
Unlimited access to a learning platform as well as industry literature and podcasts.
A wellbeing budget of €50 per month – gym membership, new running shoes, a voucher or lunch: you decide what to spend it on.
Flexible, family-friendly working hours, remote work and workation support.
30 days of vacation per year.
Extraordinary, modern offices in Munich or Leipzig.
Your choice of technical setup (MacBook, Linux notebook or Windows PC).
No assembly-line ticket work – we go for fresh impulses and ideas, at our customers and in internal projects.