Atlassian ITSM Specialization
IT Service Management
Outstanding support and service for employees through intuitive IT service management
With a dedicated IT service management system, you enable your teams to resolve software issues more efficiently and release updates faster. And you provide your employees with the support they actually need.
IT Service Management Goes Far Beyond Your IT Department
Ensure greater efficiency, process quality, and cost-effectiveness in your company and pave the way toward a customer- and service-oriented culture
Increased Return on Investment
Achieve up to 246% more ROI by implementing ITSM tools.
Achieve More in Less Time
The average time for implementation, troubleshooting, or resolution is reduced to 2 months.
The Efficiency Boost for Your Company
Your teams' productivity increases by an average of 61% through the implementation of intuitive and integrated workflows.
Satisfied and Productive IT and Service Teams
You know the feeling. Every day, your support and service teams receive new requests from employees or customers and have to pass them on to your IT admins or developers.
But these people often have limited time and don't want to deal with small problems. Frustration quickly follows, and important tasks can't be handled.
With the help of a dedicated service desk, these tasks can be effortlessly prioritized and forwarded to the right point of contact.
Handling Recurring Requests Is a Thing of the Past
With the help of a sophisticated ITSM portal (for example, based on Jira Service Management) linked to a knowledge base, you offer your employees self-service without them having to create a ticket.
This way, recurring requests can be resolved by providing guides and other content, without a developer or service employee having to get involved.
Your Employees in Focus
Service Management
- The solution offers professional incident management.
- The system is permanently available.
- The tool must be easy to use and accessible from anywhere.
- Collaboration between service and IT should largely take place via an ITSM tool.
- Handling recurring tickets through a provided knowledge base.
- Existing service requests can be viewed via a self-service portal.
- Process transparency through information about SLAs and remaining steps.
Software Development
- The ITSM solution enables easy management and prioritization of tickets and requests.
- The tool offers seamless integration into the existing software landscape (for example, Jira with Jira Service Management).
- Communication and collaboration with service employees should be improved to save costs and time and free up resources for important projects.
- Faster release of updates and features, as well as resource allocation to important projects.
Employees
- Simple operation and use of the system.
- Self-service function to resolve issues independently.
- Provision of information via an internal knowledge base.
- Visibility of the current status of the ticket.
- Automatic notification when the request is updated.
practical implementation
Our ITSM Solution in Action
Learn more here about the integration of an ITSM / service management solution.
Service Management with an Integrated Knowledge Base
Creation of a dynamic knowledge base with integrated IT service management based on Jira Service Management.
To the Success Story →
Our Offer for Your ITSM Solution Based on Jira Service Management
Benefit from our cross-industry experience in implementing ITSM solutions and building self-service desks as well as knowledge bases with Confluence.
Jira Service Management is available both in the Atlassian Cloud (SaaS) and for Atlassian Data Center.
Better call XALT
We help your team move forward in every way
Would you like more information or a tailored solution? We support you with the integration of ITSM tools and help you get the best out of your company. Feel free to contact us by phone, email, or visit us at our office.