Customer Support Portal with JSM & Rovo AI
Turn your support team into a highly efficient powerhouse, cut support costs by 35%, and resolve requests 60% faster
Achieve more with less: seamless integration across all systems, powerful AI automation for routine tasks, and teams that focus on what matters—for faster resolutions and higher satisfaction.
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More Time, Less Effort: How We're Revolutionizing Your Support
Discover the benefits of seamless integration, AI-powered automation, and self-service solutions—for satisfied teams and customers
AI-Powered Automation
Recurring tasks such as creating and classifying tickets can be automated using Rovo, our AI chatbot. This allows your team to focus on solving critical problems instead of handling routine requests.
Central Data Access
Delays caused by scattered information are eliminated. All project, contract, and ticket data is consolidated on a user-friendly platform for instant retrieval.
Employee Self-Service
Provides employees with tools to independently resolve routine issues using an AI-integrated knowledge base. Reduces dependence on support teams and increases employee satisfaction.
Scalable Support for Growing Companies
Effortlessly manages rising ticket volumes with a system that adapts to your company's growth and needs.
Cost Reduction Through Efficiency
By automating processes and reducing manual errors, you can significantly cut your support costs while increasing productivity.
Sluggish Service? Every Minute of Waiting Costs Trust
Your Support Is Struggling Instead of Shining: The Invisible Costs of Ticket Chaos
Here's the scenario: your team is overwhelmed by a flood of support requests. Employees sort emails manually, juggle spreadsheets, and switch between disconnected systems to find important information.
Every small task eats up time, so they can't focus on urgent problems.
The consequences?
- Delayed resolutions: Customers have to wait, and their frustration grows with every hour.
- Rising costs: The inefficiency of manual processes eats into your budget.
Missed Opportunities, Burned-Out Teams: The Hidden Costs of Inefficient Processes
Standstill Costs: How Delays and Errors Frustrate Your Customers and Teams
Every unresolved ticket isn't just a task—it's a ticking time bomb that threatens customer satisfaction and team morale.
- Your brand suffers: Slow resolutions and frequent errors lead to unhappy customers who may take their business elsewhere.
- Your growth stalls: Without scalable processes, your team can't handle growing ticket volumes or adapt to new challenges.
The Key to Smarter Support: More Efficiency, Less Stress, Delighted Customers with Your Customer Support Portal
Create Clarity Instead of Chaos: Efficient, AI-Powered Support with XALT
This isn't just a tool—it's a fundamental transformation.
The XALT Customer Support Portal was built to eliminate chaos and give you control. Here's how it solves your most pressing problems:
- No more repetition: Our AI chatbot Rovo automates routine tasks like classifying and routing tickets, so your team can focus on solving real problems.
- One single source of information: With all your data consolidated on a central platform, your team spends less time searching and more time resolving.
The Key to Smarter Support: More Efficiency, Less Stress, Delighted Customers with Your Customer Support Portal
Create Clarity Instead of Chaos: Efficient, AI-Powered Support with XALT
Today
Increasing errors
Your team burns out
With XALT
Increasing errors
Your team burns out
The Customer Support Portal at a Glance
The solution was designed specifically for the challenges of enterprise-level customer support. It integrates advanced AI, consolidates data, and equips your team with tools for smarter workflows.
AI Chatbot
Automates the classification, routing, and answering of tickets.
Central Platform
Brings together CRM, SAP, and other third-party systems in one streamlined hub.
Self-Service
Enables employees to resolve routine issues without support team assistance.
Scalability
Enables effortless handling of growing demands, regardless of ticket volume.
More Efficiency, Less Effort: Features at a Glance
Reduce your support team's workload by 40%, minimize manual errors by 70%, and save up to 35% in costs annually.
Automation and Artificial Intelligence
- **Chatbots for communication:** Automatic responses to customer inquiries around the clock.
- **AI agents:** Speeds up internal processes through automated ticket management and intelligent task handling.
- **Proactive solutions:** AI identifies problems early and offers solutions before they escalate.
- **Automated ticket creation:** Tickets are automatically created and processed, increasing efficiency and minimizing errors.
Data Integration and Centralization
- **CRM integration (e.g., Salesforce):** Access to all relevant customer data in one central place, without switching between systems.
- **APIs for data integration:** Seamless connection with external systems like HubSpot or SAP for a comprehensive information base.
- **Centralized, consistent data:** Better decision-making thanks to always up-to-date, holistic customer information.
Self-Service and Knowledge Management
- **Self-service features:** Employees resolve routine inquiries independently through the portal, without burdening support.
- **Seamless knowledge base integration:** Direct access to a central knowledge base (e.g., Confluence) for fast, well-founded answers.
- **AI-powered knowledge lookup:** AI accesses the database to provide relevant and precise answers.
Multi-Channel Support and Flexibility
- **Multi-channel support:** Customers can communicate via chat, email, or phone, depending on their preference.
- **Consistent user experience:** All channels are unified on one platform to ensure smooth communication.
Transparency and Personalization
- **Personalized dashboards:** Employees monitor their work efficiently and always have a clear overview of tasks and progress.
- **Reports and analytics:** Relevant data and metrics are available at any time, enabling data-driven optimizations.
Who Is the Customer Support Portal Right For?