Jira Service Management Implementation: Modern ITSM That Employees Love

ITSM doesn't have to be complicated. Jira Service Management proves that powerful service management and great user experience go hand in hand.

ITSM has transformed IT. Enterprise Service Management takes the same principles and applies them to HR, Legal, Finance, Facility Management, and every other department.

A practical 3-pillar framework for IT decision-makers: how to get data leaks, model poisoning, and shadow AI under control and turn AI security into an innovation driver.

Jira, Slack, GitHub, AWS, Azure – how to connect Jira with your most important tools and create a single source of truth for your team.

Creating tickets, chasing status updates, building reports – manual routine work eats up time and energy. Here's how to digitize and automate your processes with Jira Cloud.

An internal team, an external vendor, two separate Jira instances: here's how to synchronize projects, tickets, and workflows across multiple Jira instances.

Jira doesn't make it easy to see how long a ticket sits in a given status. Here's an overview of built-in features, Marketplace apps, and custom solutions for tracking time in status.

Why a responsive intranet improves your company's productivity, collaboration, security, and IT costs.

What really matters when choosing a corporate intranet – and how to roll it out successfully across your team.

How we digitized and automated our own sales process with Jira: from Kanban board and SLAs to automation rules – a look inside our own project.

Atlassian experts from across Germany dug out their ugly Christmas sweaters: a recap of the virtual Atlassian Community XMAS Party, complete with a sweater contest and a virtual Christmas market.

A blank Confluence page can be intimidating. These practical tips on structure, visuals, video, and templates help you fill it with content people actually want to read.