# Modern ITSM with Jira Service Management

> Modern IT service management with Jira Service Management: service requests, incidents, problems, and changes in one system. Implementation and operation by XALT.

Source: https://www.xalt.de/en/jira-service-management/

Unleash the power of ITIL & ITSM with Jira Service Management and our support.

[Book a free consultation now](https://www.xalt.de/en/book-a-meeting/)

## What Is Jira Service Management

Jira Service Management is a modern service management solution that IT and business teams use to deliver fast, interactive service experiences. Built on the Jira platform, known for its powerful workflow capabilities, it was designed to boost productivity, foster collaboration, and keep your team competitive.

## Why Jira Service Management

### Seamless integration with Atlassian tools

JSM offers integrations with a wide range of Atlassian apps such as Jira, Confluence, Bitbucket, and Opsgenie.

### Customizable via Marketplace apps

With more than 1,000 verified apps and integrations on the Atlassian Marketplace, you can tailor JSM to your needs.

### Flexible pricing

Jira Service Management offers flexible pricing options depending on the number of agents/employees and the hosting option (Cloud or Data Center).

## Service Request Management

Jira Service Management increases productivity and customer satisfaction through the efficient management and prioritization of service requests, leading to faster request resolution.

## Incident Management

To minimize downtime and ensure business continuity, JSM enables fast detection and resolution of incidents.

## Problem Management

Systematically analyze problems and find the right solution with Jira Service Management. The result is a reduction in recurring incidents and an overall improvement in service quality.

## Change Management

To minimize the risk of downtime and ensure a smooth rollout of changes, Jira Service Management offers powerful change management features that let you efficiently plan, track, and implement changes.

## ITIL-Certified Workflows

Jira Service Management uses ITIL-compliant workflows to ensure that IT service management processes meet industry requirements, increasing efficiency and service quality and boosting customer satisfaction.

### Integration with Atlassian Opsgenie

To enable fast incident response and minimize downtime, the integration with Opsgenie provides efficient alerting and on-call management.

### Integration with Assets

To improve transparency and control over your IT resources and support decision-making, the integration with Assets for JSM enables efficient asset and configuration management.

> Assets are very important to ensure the predictability and planning of software licenses and costs.
>
> — Damir Prusac, VP of engineering

Some of our customers

European Energy Exchange, Fictiv, Otto, estos, FATH, B/S/H, BBV, Deutscher Alpenverein, DNB, AKDB, Weltbild, KVB, Lowell, NASA, Pepper.com, pliant, plixxent, Disney

## Our Approach

1

Step 01

### Requirements Analysis

We analyze your specific requirements and goals to plan a tailored implementation

2

Step 02

### Project Kickoff Phase

We create a detailed project plan, allocate resources, and define the project milestones.

3

Step 03

### Deployment Phase

We implement Jira Service Management in your organization, configure workflows, and integrate it with other systems.

4

Step 04

### Pilot Phase

A small group of users tests the software to identify and resolve any issues.

5

Step 05

### Rollout Phase

After a successful pilot phase, we roll out the software across your entire organization and train all users.

6

Step 06

### Operations Phase

We provide ongoing support and maintenance to ensure Jira Service Management is used effectively.

## Chemical Industry: Support Portal for Handling Service Requests

[To the Success Story](https://www.xalt.de/en/case/chemical-industry-itsm/)

## We help your team achieve greatness in every aspect

Would you like more information or a tailor-made solution? We support you in getting the best out of your company. Feel free to contact us by phone, email, or visit us at our office.

[Contact us](https://www.xalt.de/en/contact/)

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